Shipping Policy

This Shipping Policy explains how orders placed on percenta.co.uk (“Percenta”, “we”, “us”, “our”) are shipped and delivered.

📦 1. Shipping Charges (No Free Shipping)

Percenta does NOT offer free shipping.
Shipping charges are calculated separately and added to your order total at checkout.
The exact shipping fee depends on:
- Product type and size
- Delivery location
- Selected shipping method

All shipping charges are clearly displayed before payment.

⏱ 2. Order Processing Time

Orders are typically processed within 1–3 business days after successful payment confirmation.
Orders placed on weekends or public holidays are processed on the next working day.
Processing time is separate from shipping time.

🚛 3. Delivery Timeframes

Estimated delivery times (after dispatch):

Standard Delivery: 3–7 business days
Express Delivery (if available): 1–3 business days

Delivery times are estimates only and may vary due to:

Courier delays
Weather conditions
High demand periods
Operational disruptions

Percenta is not liable for delays beyond our control.

📍 4. Delivery Coverage

We deliver to eligible serviceable locations as displayed at checkout.
If a location is not serviceable, the order may be cancelled and refunded (excluding any non-refundable processing fees, if applicable).

🧾 5. Tracking Information

Once your order is shipped, tracking details will be sent via email or SMS, where available.
Tracking updates depend on the courier partner.

🚪 6. Failed Deliveries

If delivery fails due to:

Incorrect or incomplete address
Recipient unavailable
Refusal to accept delivery

The order may be:

Returned to origin, and
Refunded after deducting shipping and return charges.

Re-shipping may require additional payment.

🔁 7. Damaged or Missing Items

If your order arrives damaged or incomplete, you must notify us within 24–48 hours of delivery.
Please provide:
- Order ID
- Clear photos/videos of the package and items
Claims raised after this period may not be accepted.

🌍 8. Taxes, Duties & Customs

Prices may or may not include applicable taxes (as shown at checkout).
Any customs duties, VAT, or import charges (if applicable) are the customer’s responsibility.
Percenta is not responsible for customs delays or refusals.

📩 9. Shipping Support

For shipping-related questions, delays, or delivery issues, please contact us through the Contact Us section on percenta.co.uk with your Order ID.