This Return Policy outlines the conditions under which products purchased from percenta.co.uk (“Percenta”, “we”, “us”, “our”) may be returned.
📦 1. Eligibility for Returns
You may request a return if:
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You received a damaged, defective, or incorrect product
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The product was lost or damaged during transit
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Your order was cancelled by Percenta
All returns are subject to inspection and approval.
⏳ 2. Return Request Timeframe
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Return requests must be raised within 7 days of delivery
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For damaged or incorrect items, you must notify us within 24–48 hours of delivery
Requests made after these periods may not be rejected.
📦 3. Condition of Returned Items
Returned items must:
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Be unused, uninstalled, and in original condition
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Include original packaging, accessories, manuals, and labels
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Be securely packed to prevent damage during transit
Items showing signs of use, tampering, or damage not caused by delivery may be rejected.
🚫 4. Non-Returnable Items
The following are not eligible for return:
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Products damaged due to misuse or negligence
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Items altered or repaired by unauthorised persons
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Clearance or “Final Sale” products
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Returns due to change of mind after dispatch
🚚 5. Return Shipping Costs
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Customers are responsible for return shipping costs
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Return shipping costs are non-refundable
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If the return is due to our error (wrong or defective item), return shipping may be covered by Percenta
🔍 6. Inspection & Approval
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All returned products undergo a quality inspection
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Approval or rejection will be communicated after inspection
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If a return is rejected, the item may be sent back at the customer’s expense
🔄 7. Replacement or Refund
Once a return is approved, Percenta may (at its discretion):
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Issue a replacement, or
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Process a refund according to our Refund Policy
📩 8. How to Request a Return
To request a return, contact us via the Contact Us page on percenta.co.uk and provide:
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Order ID
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Reason for return
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Supporting photos or videos (if applicable)
Do not send products back without prior approval.
⚖️ 9. Legal Rights
This policy does not affect your statutory rights under UK consumer law, including rights under the Consumer Rights Act 2015.
⚠️ Important Notes
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Unauthorized returns may not be accepted
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Shipping and handling charges are non-refundable
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Percenta reserves the right to modify this policy at any time