Last Updated: 29/12/2025

1️⃣ Introduction

We at Percenta (“we”, “us”, “our”) are committed to protecting your privacy and complying with applicable data protection laws — including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and share your personal information when you visit or interact with percenta.co.uk (the “Site”), subscribe to newsletters, contact customer support, place orders, or otherwise use our services.

2️⃣ Information We Collect

We may collect the following types of information:

• Personal Data you voluntarily provide, such as:

  • Name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment information (handled securely by payment processors)

• Automatically Collected Data:

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Cookies and tracking data

3️⃣ How We Use Your Information

Your data may be used for:

• Processing and fulfilling orders

• Communicating updates about your order status

• Providing customer support

• Personalising your experience

• Sending marketing emails (only with your consent)

• Improving our website and services

4️⃣ Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences

• Analyse traffic and site usage

• Improve user experience

You may have browser settings to disable cookies, but this could limit certain features of the site.

5️⃣ Data Sharing & Third Parties

We may share your information with:

• Service providers (such as payment processors like Stripe or PayPal)

• Delivery partners

• Legal authorities if required by law

• Marketing partners (with consent)

We do not sell your personal data to third parties for their own marketing purposes.

6️⃣ Data Retention

Your personal information will be retained only for as long as necessary to fulfil the purposes for which it was collected, meet legal obligations, and resolve disputes.

7️⃣ Your Rights

Under UK data protection laws, you generally have the right to:

• Access your personal data

• Correct inaccurate information

• Request erasure (in certain situations)

• Object to or restrict processing

• Request data portability

8️⃣ Security Measures

We implement reasonable physical, technical, and administrative safeguards designed to protect your personal information. However, no website can guarantee 100% security.

9️⃣ Children’s Privacy

Our services are intended for users aged 16 and above. We do not knowingly collect personal information from children under this age.

🔟 Contact & Complaints

If you have questions about this policy or want to exercise your privacy rights, you can email Percenta’s support or data protection contact (if listed on the site).

If your rights are not respected, you can also contact the UK Information Commissioner’s Office (ICO) — the national data protection authority.