This Refund Policy explains the conditions under which refunds are issued for purchases made on percenta.co.uk (“Percenta”, “we”, “us”, “our”).
🔄 1. Eligibility for Refunds
You may be eligible for a refund if:
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You received a damaged, defective, or incorrect product
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The product was lost in transit
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Your order was cancelled by Percenta
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The product is returned in accordance with our Returns Policy
Refund eligibility is subject to verification and compliance with the conditions below.
⏱ 2. Refund Request Timeframe
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Refund requests must be raised within 7 days of delivery.
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For damaged or incorrect items, you must notify us within 24–48 hours of receiving the order.
Requests submitted after these timelines may not be accepted.
📦 3. Condition of Returned Items
To qualify for a refund:
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The item must be unused, undamaged, and in original packaging
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All accessories, manuals, and labels must be included
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Proof of purchase (order ID/invoice) is required
Products showing signs of use, tampering, or damage caused after delivery may be rejected.
🚫 4. Non-Refundable Items
The following are not eligible for refunds:
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Products damaged due to misuse, neglect, or unauthorised repair
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Clearance or marked “Final Sale” items
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Refund requests for change of mind after dispatch
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Shipping and handling charges (unless the error is ours)
🚚 5. Return Shipping Costs
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Customers are responsible for return shipping costs unless the return is due to:
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Our error
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A defective or incorrect item
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Original shipping charges are non-refundable.
💳 6. Refund Method & Processing Time
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Approved refunds will be processed to the original payment method only
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Refunds are typically processed within 5–10 business days after inspection
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Bank or payment provider delays are beyond our control
❌ 7. Order Cancellations
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Orders can only be cancelled before dispatch
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Once shipped, cancellation requests will be treated as a return request (subject to return conditions)
⚖️ 8. Right to Refuse Refunds
Percenta reserves the right to refuse refunds if:
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Return conditions are not met
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False or fraudulent claims are made
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Evidence does not support the refund request
📩 9. How to Request a Refund
To request a refund, contact us via the Contact Us page on percenta.co.uk and include:
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Order ID
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Reason for refund
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Supporting photos or videos (if applicable)
🏛 10. Legal Rights
This policy does not affect your statutory rights under UK consumer law, including rights under the Consumer Rights Act 2015.